Why should I opt for the extended warranty when purchasing a CPAP device?
Biron’s 2-year extended warranty allows you to manage your budget without surprises. Device repair or replacement costs are avoided for 5 years.
1To become familiar the conditions under which the extended warranty does not apply, see “When is the warranty invalid?” below.
2Device rental charges may apply during the manufacturer's 3-year warranty period.
Where can I select the extended warranty on devices?
When purchasing a device online, explore all available options, including the warranty period. Simply select the “5-year (+ $150)” warranty to activate.
Please note that this option is not available for some items and will not, therefore, be displayed for them.
How does the warranty work?
Having a problem with your device?
Step 1
Check the maintenance and troubleshooting instructions in the manual provided with the device.
You can also consult the manuals in our online store by searching for your product in the search bar.
Step 2
If you cannot find the solution to your problem, you can chat or teleconsult with a respiratory therapist. This person will assess the problem, free of charge, during business hours.
When is the warranty invalid?
- Non-compliance with the terms of the manufacturer’s warranty
- Non-compliance with recommendations on device maintenance
- Non-compliance with recommendations on the replacement of equipment or parts
- Non-compliance with recommendations on the use of the device
Have questions? Need help?
Get support on the online shop
Chat with a respiratory therapist, Monday through Friday, 8 a.m. and 4 p.m.
Chat online ›
Consult a respiratory therapist
Talk to a respiratory therapist, Monday to Friday between 8 a.m. and 4 p.m.
Frequently Asked Questions
Answer your questions with our full set of questions and answers and our resources.