Contact our Customer Relationship Center at 1 855-766-6345
Your order will be sent from our warehouse by Canada Post and you should receive it within 3 to 5 business days.
Yes. We are using the best encryption technologies to protect your personal data and ensure a secure transaction. We do not store your credit card information.
A prescription is required for the purchase of a device or a mask. You do not need a new prescription for the renewal of a CPAP device, masks and accessories, provided we have a prescription for a CPAP device on file. We will contact you before shipping your order if we do not have a valid prescription in your file. If you are not a Biron customer, a prescription will be required.
Payment must be made by credit card (Visa or Mastercard). We do not accept PayPal or AmericanExpress at this time.
Medical products are not taxable, but non-medical products such as cleaning wipes are.
Yes. Once your order is expedited by our warehouse, you'll receive an email notification containing your Canada Post tracking number and your electronic invoice.
AMI points currently do not qualify for discounts in our online shop. If you want to apply your AMI discount, you can do so by reaching our customer service by phone or in a Biron point of service. You don't know AMI? Watch this video.
Each insurer and insurance policy is different. We recommend that you validate with your insurer. The purchase receipt (invoice) will be included with the order upon delivery; you can then use the invoice for reimbursement according to your insurance policy.
Please refer to the Warranty section available on the Conditions of purchase page.
To limit bacterial and fungal proliferation on your equipment and for maximum comfort, the recommended frequency is 6 to 12 months for the mask, tubes and water chamber and 6 months or less for filters.
If you have problems with your CPAP device or equipment, you can visit the AMI website or contact our customer service by phone.
Many insurers reimburse the purchase price of these accessories. However, it is best to check with your insurance representative before making a purchase. Returns and Exchanges
All online purchases are subject to Biron’s return policy. Biron will reimburse you for any product that you are not completely satisfied with that has been returned to us within 10 days of being received. For more details, please see our Return and Satisfaction Policy.
You will be reimbursed within 3 to 5 business days after your goods have been received at our warehouse.